We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
- You have a max of 60 days to make returns. You must send back and postmark your return packages within 60 days after the purchase date. No returns made after 60 days from the purchase date will be accepted.
2.Shipping Fee: The product arrive damaged, different, or not working, doublecloth.shop will offer the return&exchange shipping fee. If the customer needs to return&exchange the product with personal issues, the customer need to offer the return shipping fee.
What should I do if I need to request a return&exchange?
To initiate a return&exchange, please contact our customer service team (@) for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
How will I receive my refund?
Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.
Important Notice:
- Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address provided by our customer service.
- Please make sure you don’t include non items by accident in your return package. We will not be responsible for sending back those items to you.
NOTE: If you have any issues with your return, you can contact Customer Support @
Products purchased on www.doublecloth.shop must be returned by post. Items must be returned to the address provided by our customer service within 30 days of the delivery date. Customers must submit their application via (@) and obtain approval from our customer service. We do not provide return labels, customers are required to email the tracking number to our customer service. If a customer returns a product to an address not approved by us, we reserve the right to refuse the return or refund. Corporate gifts may only be returned to @.
Exchanges: The customer must pay return shipping and reshipping charges of $9.99; the new product will be shipped back to the customer as soon as we receive it. Returned merchandise must meet the following requirements to receive a refund.
Returns: The address on the package is only the final processing center address, not the return address.
Before returning the item, please contact our customer service via email: @, otherwise we will not be able to provide you with a refund.